Privacy Policy

Last updated: April 2, 2026

Ale's Mobile Detailing ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

By using our website at alesmobiledetailing.com, submitting a quote request, booking a service, or communicating with us, you agree to the practices described in this policy.

1. Information We Collect

Information you provide directly

When you request a quote, book a service, or contact us, we may collect:

• Name — to identify you and personalize your service
• Phone number — to provide quotes, confirm appointments, and communicate about your service
• Email address — if provided, for service confirmations and follow-ups
• Vehicle information — make, model, year, color, and condition details relevant to your service
• Service location — your address, condo building name, parking details, or office location where the service will be performed
• SMS consent status — whether you opted in to receive text messages from us
• Payment information — processed securely through third-party payment processors; we do not store credit card numbers on our systems

Information collected automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, and server logs:

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URL
• Form submission data (which forms were submitted and from which pages)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing services — to schedule appointments, prepare for your specific vehicle, and perform the services you requested
• Communication — to send you quotes, appointment confirmations, service reminders, and follow-ups via phone, text, or email
• SMS messaging — if you opt in, to send appointment confirmations, quote responses, service updates, and promotional offers via text message
• Improving our services — to understand how customers find and use our website, and to improve our service offerings
• Marketing — to send promotional offers and seasonal specials, only if you have opted in to receive marketing communications
• Legal compliance — to comply with applicable laws, regulations, and legal processes

3. SMS and Text Message Privacy

This section specifically addresses how we handle your information in relation to SMS communications, in compliance with CTIA guidelines and carrier requirements.

Consent

We only send SMS messages to individuals who have provided explicit consent by checking the SMS consent checkbox on our website forms. Consent is voluntary and is not required to purchase any service from us. You may submit a quote request or book a service without opting in to SMS communications.

Types of messages

If you opt in, you may receive the following types of text messages:

• Quote responses and pricing information
• Appointment confirmations and reminders
• Service completion notifications
• Follow-up messages about your recent service
• Promotional offers and discounts (marketing messages, only if you consented to marketing)

Message frequency

Message frequency varies based on your interactions with us. Active customers typically receive 1–5 messages per month. Promotional messages are sent no more than 4 times per month.

Costs

Message and data rates may apply. Ale's Mobile Detailing does not charge for SMS messages, but your mobile carrier's standard messaging rates apply.

Opting out

You may opt out of SMS messages at any time by replying STOP to any message from us. You will receive a single confirmation message and will not receive further SMS communications unless you re-subscribe. Opting out of SMS does not affect your ability to use our services or receive communication through other channels (phone, email).

Getting help

For questions about SMS communications, reply HELP to any message, call us at (786) 567-0804, or email info@alesmobiledetailing.com.

No third-party sharing

We do not sell, share, rent, or distribute your phone number or any personal information to third parties for marketing or any other purpose. Your consent to receive SMS from Ale's Mobile Detailing is exclusively between you and our company. We do not share opt-in data with any affiliate, partner, or third-party organization.

4. How We Share Your Information

We do not sell your personal information to anyone. We may share your information only in the following limited circumstances:

• Service providers — we use third-party tools to process forms (Formspree), manage customer relationships (GoHighLevel), process payments, and analyze website traffic (Google Analytics). These providers access your data only to perform services on our behalf and are bound by their own privacy policies.
• Legal requirements — if required by law, court order, or governmental request, we may disclose your information to comply with legal obligations.
• Business protection — to protect the rights, property, or safety of Ale's Mobile Detailing, our customers, or others.

5. Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience and analyze site traffic. Specifically:

• Google Analytics — to understand how visitors use our website, including pages visited, time on site, and traffic sources. Google Analytics uses cookies to collect anonymous usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
• Google Ads conversion tracking — to measure the effectiveness of our advertising campaigns. This tracking uses cookies to attribute conversions (such as form submissions) to specific ad clicks.
• Essential cookies — required for basic website functionality, such as form submissions and session management.

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

• Customer records (name, phone, vehicle info, service history) — retained for the duration of our business relationship and up to 3 years after your last service, for warranty and service history purposes
• SMS consent records — retained for as long as you remain opted in, plus 6 months after opt-out for compliance documentation
• Website analytics data — retained according to Google Analytics' standard data retention settings (typically 14 months)

You may request deletion of your personal data at any time by contacting us (see Section 9 below).

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure form processing (HTTPS encryption), limited access to customer data, and use of reputable third-party service providers with their own security protocols.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will promptly delete that information.

9. Your Rights

You have the following rights regarding your personal information:

• Access — you may request a copy of the personal information we hold about you
• Correction — you may request that we correct inaccurate or incomplete information
• Deletion — you may request that we delete your personal information, subject to legal retention requirements
• Opt-out of SMS — reply STOP to any text message at any time
• Opt-out of marketing — contact us to opt out of promotional communications while still receiving transactional messages (appointment confirmations, etc.)

To exercise any of these rights, contact us at (786) 567-0804 or info@alesmobiledetailing.com. We will respond to your request within 30 days.

10. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps, social media platforms, or payment processors). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our services or website after changes are posted constitutes acceptance of the revised policy.